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frank@ecledmall.com
ECLEDMALL offers returns within 30 days of receipt of delivery.
a. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.
b. Once we get your parcel and confirm all returned products, we will make the refund.
c. Please make sure you have read all the information on this page before proceeding with your return.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Refunds are issued based on the payment method used at the time of purchase. We issue refund in 1 business day after we receive return.
If you pay via PayPal, you will receive refund instantly.
If you pay via credit card or bank account, you will receive refund within 5 business days.
If you pay via bank transfer, you will receive refund in 2 business days.
Contact us at frank@ecledmall.com for questions related to refunds and returns.